cicayda blog

PRODUCT, PEOPLE AND PROCESSES

19 January 2017 / by Haley Carpenter
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With the beginning of a new year upon us, the time has come to look back and reflect upon the past year and evaluate what made 2016 a successful year.

Last year, we were able to bring in some of our largest cases to date, and helped clients with matters such as government investigations, large MDL actions, pharmaceutical litigation and arbitration. Reprise stored over 100 terabytes of data on certain cases for our clients, and our managed review team staffed a 60 plus attorney review project in only 48 hours to enable a client to meet an urgent deadline.  As our number of cases and client base grows, our software and services adapt and evolve to specific needs and requests.  We have been able to successfully push out hundreds of updates seamlessly to our clients to enhance the user experience. 

When reflecting on the triumphs of the past year, one may question what exactly was it that led to the successes and wins we experienced in 2016. The truth is, it is not just one thing, but can actually be summarized in three: Cicayda’s product, processes, and people are what has led to our successes, and truly make us stand out among the rest.

  1. Product - Cicayda’s lightning-fast, user friendly software is one factor that definitely keeps our clients coming back for more. Our review platform, Reprise, allows you to search, organize and analyze your electronic documents within seconds. The early case assessment feature not only helps map out your case, but also gives an idea of the budget. Reprise’s review tool allows you to manage multiple attorney reviewers analyzing the documents all within one dashboard. Cicayda also offers a newly updated legal hold tool, Fermata, which allows protection and defensibility on the onset of litigation. Our hold tool is easy to use and manage, and allows you to monitor notices of updates, status reminders, change’s in questionnaires, etc. All legal holds can be managed in one easy-to-track dashboard.
  1. People - The cicayda team is comprised of a group of industry experts that truly go above and beyond to help our clients. Our expert consultants have been in the eDiscovery industry for 30+ years, and know what it takes to help you prepare and succeed with your next big case. Our project management team provides around the clock service, and is there by your side through the entire process, ready to jump in at a moments notice. Our team truly considers our clients to be a part of the cicayda family, and goes the extra mile to make sure every client is well taken care, no matter how big or small the matter may be.
  1. Processes - The team at cicayda has established certain processes and procedures that allow us to provide the best service for our clients and make sure the job is done correctly. One great thing about cicayda is we are an one-stop shop for all your eDiscovery needs. We can walk you through the entire case process, cradle to grave, by helping you with collections, processing and loading the data, reviewing the data and exporting and providing the materials to opposing counsel. Best of all, you can rest assured that our industry experts have the highest standards in making sure each step is done correctly. 

Cicayda’s product, people and processes result in the trifecta of eDiscovery solutions. Call us today for more information on how we can help you win your next case! 

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